tip of direct cd prints chopped off

Tácito · Joined: 04 Jul 2008 Posts: 3

I have the same problem here, using HP Photosmart D5360

Ive tried a lot of configuration modes, but nothing solve my problem...

Hera an example of a croped printed DVD:

Original dvd:

After, with a 2mm "croped print"

Im using Winxp Pro with Acoustica CD/DVD Label Maker 3.17

Sorry about my poor english! Wink

Tácito · Joined: 04 Jul 2008 Posts: 3

Problem resolved with last version of Acoustica!

I´ll by this very soon!! Great program!!

hugs from Brazil!

Wink

hidit · Joined: 23 Jun 2008 Posts: 5

hidit · Joined: 23 Jun 2008 Posts: 5

This is the print preview.

BTW; I just have installed new Windows Vista Ultimate SP1 x64 with al the newest drivers... (english drivers) but same problem.

Tácito · Joined: 04 Jul 2008 Posts: 3

Hey man!

Driver version: Im using the driver that comes with the printer... I removed all the drivers and reinstalled only the printer driver and some programs, no HP store and automatic update

Windows version: Windows Xp SP2

Print settings: I didnt change anything
Align setting: Same here...

Use the last version of acoustica... I think this is the solution!

Again... sorry about my poor engish! Wink

Belgian Purple · Joined: 24 Aug 2008 Posts: 5

hello,
I am new here.
it is a great program
except that i do have exact the same problem
I am using Vista Home Premium Dutch
HP C5280
and Acoustica CD/DVD Label Maker 3.23

cheers

Michel

Acoustica Greg · Joined: 01 Mar 2006 Posts: 3641 Location: California

Hi,

If you click on the File menu and select "Edit Paper/Printer Templates," can you move the label back into position so the clipping doesn't happen or is less severe?

Greg

Belgian Purple · Joined: 24 Aug 2008 Posts: 5

hi, thank you for your repley

when i see the cd on the screen (the print review) , everything is fine
like with "hidit"
it's only on the printed cd
exactly the same as with "TÃ¡cito"
the adjustments i already made are
to the left move by 0.10
up move by 3.20
diameter mm 119
hole diameter mm 23.00

cheers

Michel

Acoustica Greg · Joined: 01 Mar 2006 Posts: 3641 Location: California

Hi,

If you click Reset on that screen, then save that change, does that affect the problem?

Greg

Belgian Purple · Joined: 24 Aug 2008 Posts: 5

hi Greg,

it only changes the messurements that i've put in (ie bigger hole, and the printed picture moves over for half a cm (which was my first problem)

greetz
Michel

THXTEX · Joined: 17 Oct 2008 Posts: 1

Hi,

I have been testing this product and I'm also experincing the issue discussed in this thread on my C5280. I'm testing version 3.26 with HP software version 10.0.0.
I have a perfectly centered label, but it is chopped off in the top.

Lieuwke · Joined: 11 May 2009 Posts: 2 Location: Netherlands

Ok now, i have had the same problem.

Problem lies in crappy HP drivers for the C5280. It's a shame HP didn't adress this problem allready, (st**id *ssho*es)

BUT!, there is a sollution for it. Not the best one, but it bloody hell works.
First buy acoustica CD/DVD Label Maker and throw out the crappy roxio that comes with the darn thing.

With your C5280 installed:
* Install Photosmart for c5380 (download from hp) and take the easy install when asked.
*The next window that comes up You choose “my printer is not connected yet, and the go to next. It will take some time!!
* Press next and restart pc when asked.
* After restart go to printers in your configuration panel and delete the c5200.
* Go to printers in your configuration panel and press “install new printer”
* Press next.
* Remove the marking in “find and install my plug and play-printer automatic”.
* When you must choose a port, choose USB001.
* Manufacturer Hewlett Packard and find Photosmart C5300 series and press next 3 times.
* In Acoustica choose paper/printer template for HP 5300 series full faced
* Set outer diameter to 119 and inner to 20.50
* Print to your *couch* "C5300" series and enjoy you first label without edging or chopped off tops.

I'm posting this here because is has cost me two days to figure this out, countless hours on the net searching, wasting to much discs and ink, and probably living two years shorter due to my raised heartbeat while beïng mad at HP for not addressing this problem correctly.

Since it prints perfectly with the C5300 series drivers it's proven that it is purely a driver problem. Something an engineer at HP could solve in minutes. Next printer will most likely be an Epson. It's your own fault HP, but you've lost a costomer that has been true to your brand for many years......

Hope this information will help others with this problem.
Regards,
The Lion Idea

Belgian Purple · Joined: 24 Aug 2008 Posts: 5

thanks Lieuwke,

this really helped (at last!!)
It also took me some time to do it the way you explaned.

bedankt!

Michel